Livraison offerte en France métropolitaine à partir de 120€ d'achat.
Découvrez notre gamme de parfums à travers notre set d'échantillons offert*. (* frais de livraisons non inclus)
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FREQUENTLY ASKED QUESTIONS

ONLINE PURCHASES
WHAT COUNTRIES DO YOU SHIP TO?

We offer delivery in France, DOM-TOM and Belgium.

For Europe and the rest of the world click here.

The possible custom charges are at your charge.

Depending on the country of delivery, restrictions by the customs services may apply.

WILL I HAVE TO PAY CUSTOMS FEES WHEN I RECEIVE MY ORDER?

When these charges apply, they are at your expense.

HOW DOES SHIPPING TAKE PLACE?

Packages are delivered directly to the mailboxes for all deliveries in France. If your mailbox is not big enough and you are not present at the time of delivery, a notice will be left in the box. You can also choose to receive your package in a relay point, by choosing the delivery via Mondial Relay at the time of payment.

RETURNS AND REIMBURSEMENTS
HOW LONG DO I HAVE TO RETURN MY ORDER?

You have 14 days after receiving your order to return the products you do not wish to keep. These products must be unopened and in their original condition.

HOW DO I REQUEST A RETURN?

If you wish to make a return, contact our customer service at contact@judith-paris.com. To facilitate the process, please provide us with your order number, the list of products you wish to return and the reason for the return.

We will then send you by email a return label allowing you to send back your items. The cost of this label will be deducted from your refund.

HOW DO I SEND MY RETURN?

The return of your package will be done by the same carrier that you have previously selected for your shipment.

Via Colissimo, you can choose to make a return request directly from your mailbox on the Colissimo website or choose to drop your package off at a Colissimo relay point.

Via Mondial Relay, you can drop off your parcel in an approved relay point.

In all cases, we advise you to keep your proof of deposit.

HOW LONG WILL IT TAKE TO GET REIMBURSED?

In case of withdrawal, we will reimburse you within 14 days, after receipt and verification of the returned products. The refund will be made by the same means of payment as the one used at the time of purchase.

CAN WE EXCHANGE A PRODUCT?

We do not offer exchanges. If you don’t want to keep your products, please write to us on contact@judith-paris.com in order to proceed to a return.

MY ORDER
HAS MY ORDER BEEN PROCESSED?

When your order is validated, you will receive an confirmation email with your order number. If your JUDITH account is active, you will find your order in your customer area, under the section “My orders”.

I DID NOT RECEIVE A CONFIRMATION EMAIL, WHAT SHOULD I DO?

First, please check if a direct debit has been made. t is possible that the payment was not successful and that your order was not validated. If you have been debited, we advise you to check your junk mail.

If you still have not received an email, it is perhaps that your email address contains an error: in this case, write to us on contact@judith-paris.com so that we can check and send you your confirmation email.

WHEN WILL MY ORDER BE SHIPPED?

Your order will be processed within 2 to 3 business days after confirmation. If you place your order on a weekend or a holiday, your products will be shipped within three business days.

In case of a high volume of orders, shipments may be delayed by a few days, in which case we will contact you by email.

Finally, if an ordered product is not immediately available, it will be shipped as soon as possible and your credit card will be charged at the time of shipping.

HAS MY ORDER BEEN SHIPPED ? HOW CAN I TRACK IT ?

Once your order is shipped, you receive an email with a tracking number that allows you to consult the delivery steps on the website of the chosen carrier.

WHERE CAN I FIND THE INVOICE FOR MY ORDER?

All your invoices can be found directly in your customer area in the “My Orders” section. If you have placed your order as a guest, do not hesitate to create your customer account to facilitate the follow-up of your orders.

CUSTOMER ACCOUNT
HOW CAN I CREATE A CUSTOMER ACCOUNT?

Create a JUDITH customer area by clicking on “My account” at the top

right of the screen, then “Register” and let yourself be guided. It will

only take a few seconds.

HOW DO I LOG IN TO MY CUSTOMER ACCOUNT?

To connect to your JUDITH customer area, click on “My Account” at the top right of the screen. Simply enter your email address and password and then “Login”.

I CANNOT CONNECT TO MY CUSTOMER ACCOUNT? WHAT CAN I DO?

If you are having trouble logging in, you may have shopped as a guest on our site before. To remedy this, create a JUDITH account by clicking on “My Account” at the top right, then “Register”.
If you already have an account but are denied access, click on “Forgot Password” and follow the procedure. Also, make sure that the email you enter is correct and does not contain any mistakes.

HOW CAN I MODIFY MY PASSWORD?

You can choose to change the password for your JUDITH account at any time. Click on “Login”, then on “Forgot Password”. You will then receive an email allowing you to reset it.

WHERE CAN I FIND MY INVOICES?

You have access to the invoices of all your orders in your JUDITH customer area. Log in with your email and password, then click on “My Orders”.

WHAT IS THE JUDITH NEWSLETTER ABOUT? HOW DO I SIGN UP?

You have access to the invoices of all your orders on your JUDITH space. Log in with your email and password, then click on “My Orders”.

To receive it, you just have to go to the bottom right of the screen and fill in your email in the “Newsletter” space.

The registration to the newsletter does not automatically lead to the creation of a customer account.

OUR PRODUCTS
DO YOU TEST THE PRODUCTS ON ANIMALS?

None of our products are tested on animals, in accordance with the law in force in the European Union.

ARE YOUR PRODUCTS VEGAN?

All our perfumes are vegan, which means that none of our care products contain any component of animal origin.

HOW SHOULD I STORE MY JUDITH PRODUCTS?

Our products should be kept in dry area and at room temperature. Long-term exposure to light may alter the product. However, we control the stability of our products in order to guarantee the maximum longevity of our perfumes.

WHERE DO YOU SELL YOUR PRODUCTS?

The online store offers the complete range of JUDITH perfumes. You can also visit an authorized JUDITH retailer. Please check our Sales Points section to find the store nearest you.

DO YOU OFFER SAMPLES?

For any purchase, you will receive our range of perfumes in the form of samples. For a first purchase or a gift, you will be able to test our perfumes in sample format and consolidate your choice before opening the perfume. This will allow you to return your perfume if it was not your favorite among our collection.

HOW DO I KNOW WHEN A PRODUCT WILL BE BACK IN STOCK?

By subscribing to our newsletter and regularly consulting our social networks to be alerted as soon as your perfume becomes available.

WHO CAN I CONTACT IF I HAVE QUESTIONS ABOUT A PRODUCT?

If you have any questions or would like to know more about any of our products, you can write to us at contact@judith-paris.com

WHAT TO DO WITH MY EMPTY BOTTLES ? CAN YOU RECYCLE THEM?

You can send us back your empty and used bottles in order for us to recycle them, write us at contact@judith-paris.com for more information.

AM I ALLOWED TO RESELL YOUR PRODUCTS ON MY OWN WEBSITE?

Your JUDITH purchases are for personal use only. Please note that we reserve the right to reject or cancel an order if we have reason to believe that your order is not for personal use.

ORDERING ON JUDITH
HOW PAYMENT METHOD MAY I USE?

Once you have validated your order on our website, you can pay your purchases in several manners:

•By credit card (Visa, Mastercard, Maestro and American Express)

•Via Paypal

Our website does not allow payments in installments or payments by check.
The amount of your purchases will be debited at the validation of your order

IS PAYMENT ON YOUR WEBSITE SECURISED?

Your payment is totally secured by our payment module STRIPE.
We do not save any of your banking data.

CAN YOU DELIVER TO A FRENCH POSTAL BOX ADDRESS?

Deliveries to P.O. Boxes are not made on our partner carriers’ network, nor to addresses in cedex.

CONTACT US
I AM A PROFESSIONAL, WHO MAY I CONTACT?

If you are a professional, you can write to us at contact@judith-paris.com, your request will be forwarded to the appropriate department.

ARE JUDITH PERFUMES MADE IN FRANCE?

Our entire range of perfumes is made in France.

HOW ARE JUDITH PERFUMES MADE?

All the manufacturing development takes place in France. The bottles are shaped there, the perfumes are developed and then manufactured, and the packaging and fabrics are MADE in FRANCE.

Our website uses cookies to distinguish you from other users of our services. A cookie is a small file consisting of letters and numbers that we store in your browser or on the hard drive of your computer or mobile device, if you accept it. This allows us to provide you with a pleasant browsing experience when you visit our website. For example, this means that we can recognize your computer when you visit www.judith-paris.com and when you log in to your account using your username and password. The use of cookies also allows us to improve our website. By continuing to view it, you agree to our use of cookies.

We use the following cookies:

– Strictly necessary cookies. These cookies are necessary for the operation of our website. For example, these are the cookies that allow you to access the secure areas of our website or to use the shopping cart.

– Analytical/Tracking Cookies. These allow us to recognize and count the number of visitors and determine how they use the site when they visit. This helps us to improve the operation of our website, for example, by ensuring that visitors can easily find what they are looking for.

– Functionality cookies. These are used to recognize you when you return to our website. This allows us to personalize the content presented to you and remember your preferences.

– Targeting cookies. These cookies record your visit to our website, the pages you have viewed and the links you have clicked on. We will use this information to make our website more relevant to your interests. To this end, we may also share this information with third parties.

Please note that third parties (including, for example, external service providers such as web traffic analysis services) may also use cookies over which we have no control. These cookies are typically analytics/tracking cookies or targeting cookies.

You can block cookies by activating the settings in your browser that allows you to refuse all or some cookies (usually in the “edit” menu). If you have disabled Javascript, you will not be able to use this website. If you set your browser to block all cookies (including the most important ones), you may not be able to access all or parts of our website.

All cookies expire after 13 months except for strictly necessary cookies.

At every stage of design, we have favored recyclable materials, as well as the most ecological transportation solutions.

Smaller packaging sizes are made of glass, and larger ones of recyclable plastic, in order to avoid being too heavy. We are already looking for alternative solutions, with the ambition to use only recycled plastic. For all of our tubes, we have chosen aluminum. Very light and resistant, it is one of the only materials that can be recycled over and over again, without losing quality. Moreover, it does not let air through: you can use your care until the end without leaving a drop, on top of this, the conservation is far more efficient.

All of our containers are flat: the packages are smaller, and the carbon footprint is preferred. In most cases, your order can be delivered directly to your mailbox.